At HELLO MONSTER, we take great care in ensuring the quality of our products before they reach you. Please note that we do not accept returns or provide refunds once an order has been successfully placed and delivered.

Refunds or exchanges will only be considered under special circumstances, such as:

1. Receiving the wrong product
2. Receiving a damaged or defective product upon delivery

If you believe your case qualifies for an exception, please contact us within 10 days of receiving your order. Kindly provide your order number, clear photos of the issue, and a detailed explanation.

Email: hellomonsterbed@gmail.com

All refund and replacement requests will be reviewed on a case-by-case basis. We reserve the right to make the final decision.

Please note: Items marked as final sale are not eligible for returns or exchanges.